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Customer Service: Utility Style
$69.00Successful utility customer service leaders are providing great service while reducing costs. This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused…
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Introduction to Oil Company Financial Analysis
$79.00Basic principles are widely understood in the financial industry, but the terminology and analytical techniques can vary greatly. This book is written for the nonfinancial shareholders, managers, and oil company…
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Privatising Power Cuts?
$39.95Arguing that the emphasis on ownership in the privatization of State Electricity Boards of India (SEBs) is misleading, this inquiry looks deeply at the organizational structure of SEBs.
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