Quality

Description

• A global approach to quality with examples and problems from a variety of real-life industries:

  • Examples include at least one service industry per chapter to show how quality tools and techniques can be used in manufacturing, engineering or service industries.

  • Included are illustrations from: hospitals, banks, utilities, logistics, warehousing, government, food service, airlines, building trades, and even the ballet.

• Real Tools for Real Life examples show continuous improvement on a day-to-day basis. Readers get a clear look at:

  • How quality tools and techniques can be combined to resolve customer issues.

  • The big picture–the “why and how” behind statistical control and quality assurance.

• Clear explanations of popular quality tools and techniques are supported by case studies, stories, and illustrations–making challenging topics more accessible to students.

• Broad coverage of topics helps prepare readers for the American Society for Quality’s Quality Engineer examination.

• Expanded treatment of multi-vari analysis and failure modes and effects analysis provides updated content to keep learning current.

• End-of-chapter problems and case studies provide practice of the concepts based on real-life applications.

• NEW! Additions to text discussions and reordering of material improve the text’s accessibility to a wide audience.

  • Pp and Ppk discussion has been added to the process capability chapter (Ch. 7) to provide additional methods of calculating process capability.

  • Reordering of chapters by moving Quality Systems to the front of the book greatly enhances readers’ understanding of why the quality tools presented in the text are important. (Old Chapter 14 is now Chapter 3.)

  • Reordering of chapter material by moving failure modes and effects analysis to the chapter on reliability (Ch. 11) puts two tools that are often used in tandem together. (FMEA moved to Chapter 11, “Reliability.”)

• NEW! Updating of text material throughout keeps readers on top of important changes as quality continues to evolve. Included are enhancements to bring each chapter up to date and updated discussions of future quality in business.

• NEW! Updated examples in Chapter 11, “Reliability,” and Chapter 14 “Product Liability,” encourage readers to see the connections between everyday life and the material in the text.

• NEW! Chapter problems reinforce the new material and changes in the text.

• Additions to text discussions and reordering of material improve the text’s accessibility to a wide audience.

  • Pp and Ppk discussion has been added to the process capability chapter (Ch. 7) to provide additional methods of calculating process capability.

  • Reordering of chapters by moving Quality Systems to the front of the book greatly enhances readers’ understanding of why the quality tools presented in the text are important. (Old Chapter 14 is now Chapter 3.)

  • Reordering of chapter material by moving failure modes and effects analysis to the chapter on reliability (Ch. 11) puts two tools that are often used in tandem together. (FMEA moved to Chapter 11, “Reliability.”)

• Updating of text material throughout keeps readers on top of important changes as quality continues to evolve. Included are enhancements to bring each chapter up to date and updated discussions of future quality in business.

• Updated examples in Chapter 11, “Reliability,” and Chapter 14 “Product Liability,” encourage readers to see the connections between everyday life and the material in the text.

• Chapter problems reinforce the new material and changes in the text.

Clear techniques and real-world illustrations show how quality tools can be used to improve outputs, productivity, costs, and safety.

Quality, 6/e provides the tools and techniques needed to help organizations improve in the areas of quality, productivity, and safety. Using a wide-range of industry examples, insightful case studies, clear explanations of popular quality assurance tools and techniques, numerous illustrations, and subject matter relevant to the challenges faced by today’s organizations, it takes an applied approach that teaches the “why and how” behind quality assurance and statistical process control. The contributors include engineers, business managers, quality assurance professionals, project managers, distribution managers, and others, and the examples come from industries as diverse as hospitals, government, utilities, manufacturing, building trades, and even the ballet. Suitable as a text for both business and engineering curricula at the college level, the book also serves as an ideal resource for professionals in the field who are working on organizational quality improvement.  

For courses in Quality, Quality Improvement, and Quality Assurance

Quality Control (Industrial Engineering) / Quality (Engineering Technology & Industrial Management)

 

Clear techniques and real-world illustrations show how quality tools can be used to improve outputs, productivity, costs, and safety.

Quality, 6/e provides the tools and techniques needed to help organizations improve in the areas of quality, productivity, and safety. Using a wide-range of industry examples, insightful case studies, clear explanations of popular quality assurance tools and techniques, numerous illustrations, and subject matter relevant to the challenges faced by today’s organizations, it takes an applied approach that teaches the “why and how” behind quality assurance and statistical process control. The contributors include engineers, business managers, quality assurance professionals, project managers, distribution managers, and others, and the examples come from industries as diverse as hospitals, government, utilities, manufacturing, building trades, and even the ballet. Suitable as a text for both business and engineering curricula at the college level, the book also serves as an ideal resource for professionals in the field who are working on organizational quality improvement.

1.         Quality Basics

2.         Quality Advocates

3.         Quality Systems: ISO 9000, Supplier Certification Requirements, the Malcolm Baldrige National Quality Award, Six Sigma

4.         Quality Improvement: Problem Solving

5.         Statistics

6.         Variable Control Charts

7.         Process Capability

8.         Other Variable Control Charts

9.         Probability

10.        Quality Control Charts for Attributes

11.        Reliability

12.        Advanced Topics in Quality

13.        Quality Costs

14.        Product Liability

15.        Benchmarking and Auditing

Donna C.S. Summers is the author of four textbooks in quality assurance: Quality, Quality Management, Lean Six Sigma, and Six Sigma, all published by Pearson. After nearly 30 years at the University of Dayton, she has retired to pursue a career in consulting and training. Her fields of interest are quality assurance, human factors, and safety.