Check-in Check-Out

Description

Check-In Check-Out keeps pace with the rapid changes within the industry, including leading-edge information and current resources: 

• Chapter 4: Detailed cancellation policies for major OTA channels.

• Chapter 5:

  • Updated scenario of futuristic traveler using leading-edge technology.

  • Updated discussion of global distribution.

  • Updated competitive set reports from several major vendors.

  • Updated statistics about contribution of GDS systems to today’s reservations.

  • Discussion related to the reduced role of traditional travel agents to hotel reservations bottom-line.

  • Increased discussion of Meta-Search websites.

  • Increased discussion related to how hotels market through social media channels.

  • Increased discussion of the latest mobile apps and the role tablets and mobile devices play with today’s corporate travelers.

  • Increased discussion of revenue (yield) management.

  • Increased discussion related to the ideal conditions for a hotel to maximize its yield management investment.

  • Several new exhibits related to which GDS, OTA, and Meta-Search channels contribute what percentage of reservations to the average hotel.

  • Improved discussion of Opaque Websites.

• Chapter 6:

• Improved discussion on technology and current discussion of reservations.

• Improved discussion of online convention registration.

• Improved discussion related to group attrition policies.

• Third-party housing poachers or pirates.

• Force majeure.

• Cancellation of bookings.

• Chapter 10:

  • Discussion related to the types of conflicts which arise over master billing, including: the number of persons at each function, how many attendees stayed in the hotel, attrition charges, the number of comp rooms, who signed for extraneous services, alcoholic consumption, and more.

• Chapter 11:

  • Design of new U.S. currency and how it thwarts counterfeiting.

  • EMV technology and the gaining popularity of smart cards.

  • Efolio services—the ability of guests to review their folio online or through their smartphone as well as to utilize third-party companies for expense account billing and payment.

• Chapter 12: Numerous night audit reports from real operating hotels.

• Chapter 13:

  • Cyber security in the hospitality industry.

  • How cyber attacks against hotels and guests most often stem.

  • How these attacks are most often reduced.

  • Just Google It.

  • Wearable Computers.

  • More on Apps.

  • Apps for service.

  • Everything can now be done on a smartphone.

  • Marketing.

  • Hotel “sniffing”.

  • Mobile apps for the meetings industry.

Dr. Gary K. Vallenis Professor in the School of Hotel and Restaurant Management at Northern Arizona University. He joined that program in 1988 as one of its founding faculty, bringing 16 years of industry experience to the classroom. Part of that resumé included vice president and assistant general manager of a casino, hotel sales manager, financial and operational analyst, and associate manager for private clubs.

Dr. Vallen received his undergraduate degree in hotel administration at the University of Nevada, Las Vegas. Despite the long hours of industry, he simultaneously worked and earned an MBA at the University of Nevada-Reno. His Ed.D. degree with an emphasis in hospitality education (Northern Arizona University) was earned after he began teaching. In addition to Check-In, Check-Out, Dr. Vallen coauthored An Introduction to Hospitality Management and has published over three dozen refereed articles and conference proceedings. He is on the editorial boards of six professional journals.

Professor Vallen operates Gary Vallen Hospitality Consultants, which specializes in hosted casino nights for clients of destination management companies, and in visitor analyses for festivals, fairs, rodeos, and ski slopes. He has developed and carried out numerous secret-shopper evaluations for both hotels and restaurants. The Southwest location has enabled him to assist many Native American groups, including the Hopi and Navajo, but he is also well known for his rural tourism expertise.

Dr. Jerome J. Vallenwas the founding Dean of the College of Hotel Administration, University of Nevada, Las Vegas, and served in that capacity for 22 years. He is now Professor Emeritus/Dean Emeritus. Jerry Vallen returned to the classroom for a short period before taking an assignment as founding dean of the Australian International Hotel School, Canberra.

After earning a baccalaureate degree at Cornell, he entered the hotel industry, carrying with him the food experience gained from the family’s small chain of four restaurants. For several years, he taught and worked in industry. Dr. Vallen earned a master’s degree in educational administration (St. Lawrence University) and a doctoral degree from Cornell’s School of Hotel Administration.

He has co-authored a book on hotel management and edited a work on the legal basis for obtaining a gaming license in Nevada. Professor Vallen has served as a consulting editor for textbook publishers; a traveling consultant to the U.S. Department of Commerce that has carried him to over three dozen countries; an outside examiner for the University of the West Indies; president of a consulting company; member of the board of several private companies and public entities; and president and chairman of the Council on Hotel, Restaurant and Institutional Education (CHRIE).

Such diverse groups as the University Alumni Association, the Educational Foundation of the National Restaurant Association, and the Educational Institute of the American Hotel & Lodging Association have honored him. So has CHRIE, with its prestigious H.B. Meek Award. Jerome Vallen has been cited in the Congressional Record and named among the 100 most important Las Vegans of the 20th century.

For courses in hotel administration that focus on front desk operations or hotel management, and as an adjunct to other hotel courses such as housekeeping, hotel accounting, hotel marketing or hotel personnel/human resources

 

The leading guide to managing profitable hotel operations.

Extensively revised to reflect the industry’s rapid changes, this widely popular guide presents rich detail about best practices and future directions in the hotel industry, while offering the widest coverage of any book in the field. Readers gain an intuitive understanding based on the flow of the guest’s experience, from reservation, arrival, and registration, to service purchasing, departure, billing, and recordkeeping. The entire rooms division is covered thoroughly, and linked to other hospitality functions, related industries, and the broader economy. Coverage includes internationalization; green operations; financing sources; boutique and urban collections; and reservations strategies. Check-in Check-Out: Managing Hotel Operations, 10/e has been updated throughout to cover such current topics such as detail cancellation policies for major OTA channels, leading-edge technology and reservations, mobile apps and devices, global distribution, third-party housing poachers or pirates, conflicts over master billing, EMV technology and the rising popularity of smart cards, night audit reports, cyber security in the hospitality industry, and much more. Included are over 150 exhibits to promote visual learning.

• Offers readers an intuitive understanding based on the familiar flow of the hotel guest’s experience:

  • Follows the same flow as the guest does, proceeding through reservation, arrival, registration, purchases of services, departure, billing, and recordkeeping.

  • Offers a logical and natural model for understanding the industry’s excitement and complexity, and setting priorities for learning.

• Gives students broad insight into all aspects of the industry, Including:

  • The entire rooms division, not just the front office.

  • The hotel industry’s cyclical nature.

  • Internationalization of the lodging industry, with examples from around the world.

  • Hotel financing, including the emergence and growth of sovereign wealth funds.

  • The increasing focus on green practices and the environment.

  • Powerful new approaches to reservation and rate setting.

  • Shifts in the hotel communication environment.

  • Many important topics other books ignore, such as corporate housing, destination elevators, and trade advertising contracts.

• Ensures understanding of each chapter’s key concepts, while enriching learning and promoting critical thinking:

  • Chapter-opening paragraphs and outlines concisely summarize key points and illuminate chapter structure and goals.

  • Chapter-ending Resources and Challenges include web-based assignments, interesting and timely new items, and True/False questions and answers.

  • “Incident” features challenge students to link each chapter’s content to real-world scenarios by choosing the best responses as a hospitality manager or employee.

• Provides an understanding of the industry and its interdependence with other industries:

  • Covers hospitality’s linkages with franchising, credit cards, real estate, telecommunications, and other industries.

  • Contains the most complete glossary of any hotel text, as well as definitions on first usage throughout.

• Simplifies access to information, while helping students learn visually:

  • Includes extensive visual exhibits, cross-referencing to related information, and an outstanding cross-referenced index with over 4,000 entries.

  • Contains over 150 exhibits that familiarize students with every aspect of day-to-day hotel operations.

PART 1: THE HOTEL INDUSTRY

1. The Traditional Hotel Industry

2. The Modern Hotel Industry

3. The Structures of the Hotel Industry

 

PART 2:  THE RESERVATION PROCESS

4. Forecasting Availability and Overbooking

5. Global Reservations Technologies

6. Individual Reservations and Group Bookings

 

PART 3:  GUEST SERVICES AND RATE STRUCTURES

7. Managing Guest Services

8. From Arrival to Rooming

9. The Role of the Room Rate

 

PART 4:  THE REVENUE CYCLE

10. Billing the Guest Folio

11. Cash or Credit: The City Ledger

 

PART 5:  TECHNOLOGY

12. The Night Audit

13. Hotel Technology

The leading guide to managing profitable hotel operations.

Extensively revised to reflect the industry’s rapid changes, this widely popular guide presents rich detail about best practices and future directions in the hotel industry, while offering the widest coverage of any book in the field. Readers gain an intuitive understanding based on the flow of the guest’s experience, from reservation, arrival, and registration, to service purchasing, departure, billing, and recordkeeping. The entire rooms division is covered thoroughly, and linked to other hospitality functions, related industries, and the broader economy. Coverage includes internationalization; green operations; financing sources; boutique and urban collections; and reservations strategies. Check-in Check-Out: Managing Hotel Operations, 10/e has been updated throughout to cover such current topics such as detail cancellation policies for major OTA channels, leading-edge technology and reservations, mobile apps and devices, global distribution, third-party housing poachers or pirates, conflicts over master billing, EMV technology and the rising popularity of smart cards, night audit reports, cyber security in the hospitality industry, and much more. Included are over 150 exhibits to promote visual learning.