Interviewing Guidebook, The

Description

• A restructured section on Types of Interviews now includes discussions of phone, online, and group interviews—all of which are becoming more popular in business hiring practices. 
• The discussion of interpersonal communication skills has been expanded and moved to an earlier position in the text.
• A discussion of the informational research interview, which allows for the collection of information to help in the employment interview has been added, providing a useful transition between the information and employment interviews.
• Worksheets for The Cheat Sheet (to help in any type of interview but especially the phone interview) and Communication Skill Set (to help identify those communication skills to mention during an interview) are now included.
• Exercises on Classifying Types of Questions and the Best and the Worst (to help to rehearse commonly asked questions) have been added.
• New Online Helps, Interviewing Choice Points, and quotations have also been added throughout the text.

• Interview Preparation Guides provide worksheets for students preparing both their information-gathering and the employment interviews. These will help students clarify their thoughts about the interview and identify the major questions to consider for each type of interview.

• Interviewing Exercises are included to help readers work actively with the concepts discussed.

• Interview for Analysis transcripts will enable students to see in concrete form effective and ineffective interviewing communication.

• Online Help notes identify useful websites for preparation.

• What Would You Do? scenarios will apply interviewing skills to different situations.

• Quotations sprinkled throughout are designed to serve as “pause points,” places where it is useful to stop reading and ponder the implications of the quotation for your own interviewing experiences.

 

The Interviewing Guidebook focuses on the skills needed for successful information-gathering and the employment interview, including the résumé and letters that are an integral part of the interview process. Preparation worksheets, exercises, guides to online help, and scenarios for applying these skills make this brief and user-friendly text an extremely practical supplement to any communication course.

Unit 1 The Nature of Interviewing

The Interview Process

Opening

Feedforward

Question-and-Answer Session

Feedback

Closing

Types of Interviews

Interview Structures

The Informal Interview

The Guided Interview

The Standard Open Interview

The Quantitative Interview

Interview Channels

Face-to-Face

Phone

Online

Individual and Group Interviews

Types of Interview Questions

Neutral—Leading Questions

Open—Closed Questions

Primary—Follow-Up Questions

Direct—Indirect Questions

Effective Interpersonal Communication

Interpersonal Communication Skills

Common Interpersonal Mistakes

Communication Skill Set

Ethical Considerations in Interviewing

The Information Interview

The Employment Interview

Unit 2 The Information Interview

Select the Person

Secure an Appointment

Prepare Your Questions

Establish Rapport

Tape the Interview

Ask Open-Ended Questions

Close and Follow Up the Interview

Unit 3 The Employment Interview

Prepare Yourself

Network

Homework

Prepare Your Résumé

Types of Résumés

The Chronological Résumé

The Functional Résumé

The Curriculum Vitae

Suggestions for Writing Your Résumé

The Résumé Cover Letter

Prepare Answers and Questions

Present Yourself Effectively

Dress for Interview Success

Arrive on Time

Demonstrate Effective Interpersonal Communication

Acknowledge Cultural Rules and Customs

Mentally Review the Interview

Follow Up

The Lawfulness of Questions

Recognizing Unlawful Questions

Dealing with Unlawful Questions

Answer the Question

Answer the Question (In Part)

Explain Your Reasons for Not Answering

Summary of Concepts and Skills

Postscript Continuing Your Study of Interviewing

Key Terms

Bibliography

Index

Specialized ContentsWorksheets

The Cheat Sheet

Communication Skill Set

Information Interview Preparation Guide

Employment Interview Preparation Guide

Interviewing Exercises

Classifying Types of Questions

Practicing Interviewing Skills

Preparing Your Résumé

The Best and the Worst

Displaying Communication Confidence

in the Employment Interview

Writing the Follow-Up Letter

Responding to Unlawful Questions