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Frequently Asked Questions
What price will students pay for books?
Students at registered schools will pay the publisher's suggested list price or less for textbooks. Mass market and trade paperback books will be sold at a discount of ten percent off cover price. Most students will recognize a savings with Adams' online service: no mark-ups and no taxes (in most states).
Will students be charged tax on their book purchases?
It will not be necessary to pay tax in most states, including California.
Does the school benefit from their students' online book ordering?
Yes, a portion of the online sales revenue is shared with the school. The school will also receive detailed reports showing student purchases, returns, and prices.
Is there a contract to sign with Adams Book Company, Inc.?
No, the school only commits to using Adams Online when they provide us with their course and book list each semester.
How does ordering work?
The school will give Adams a list of courses and the books being used for those courses. Adams will set up a web page under the school's banner for the students to conveniently find and order their books. Adams will order the books in advance and have them stocked and ready to ship from its own warehouse for prompt delivery.
What will Online ordering be like for the students?
The ordering process incorporates "state of the art" technology. It is user-friendly and straightforward. Students will simply enter the course number they are taking. They will view a list of required books for that course and have the option to purchase all the books or selected titles. After shopping, they will enter their credit card number for processing.
Is entering a credit card safe?
Credit card purchases are protected by encryption technology to ensure the security of your information.
When will billing take place?
Your students will not be charged for their books until the books have actually shipped.
However, if multiple shipments are required to complete an order, shipping charges for the total order will be applied to the first billing. Subsequent shipments will reflect the cost of the books shipped but no shipping charges.
What if parents don't have a credit card?
There are different options for solving this problem. First option: the parents can order the books by sending a "money order" to Adams for the cost of the books. Second option: Adams can supply the books directly to the school for distribution to the students. Shipments will be billed and shipped to the school at additional educational discounts. We will work with your school for the best solution to meet the needs of your community.
What if student expenses are being subsidized by getting student aid?
Adams has developed a system that assigns account numbers to "financial aid" students that can be used in place of a credit card number. The books will then be billed to the school.
What if a student changes classes and no longer needs a book?
Students have 30 days from the school's 'course drop/add' date to return the books. Returns must be in new condition.
Will Adams ship reconditioned used books?
Yes, we’ll have used books available in a first come first served basis.
How long will it take to ship books?
During the school year, books will be shipped within 24 hours (assuming availability). During the summer, books will ship according to the method chosen, allowing 24 hours for order processing.
During what hours can students place orders?
Students can order 24 hours a day, seven days a week. Students will be able to check shipping status via computer 24 hours a day.
What if parents need customer service?
A toll-free customer service number is available, (877) 560-2651. Adams' experienced and knowledgeable staff will handle customer service during extended summer business hours.
How soon must the school order for the fall semester?
Schools must submit their course and title information no later than May 1. Adams will then begin to research and inventory materials.
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